CD Dimensions Inc. Sales Policies

Sales Regions  |  Payment Methods  |  Shipping  |  Taxes  |  Returns  

Sales Regions Covered

We only ship merchandise to locations within the 50 U.S. states. We also do not ship directly to APO addresses that do not accept UPS or Fedex deliveries as we do not use the US Postal service.

We do not ship to Puerto Rico, or any other International Country.  Back to top

Payment Methods

In The United States:
We offer our US clients four different payment options.

• Credit Cards: We accept Visa, MasterCard, Discover and American Express.
• Purchase Orders: We accept certain corporate, government and educational purchase orders, pending a successful credit check and approval by our credit department. Those clients applying for credit must provide us with a valid D&B number plus complete a  trade references form. Please request the necessary forms from your sales representative or contact us at 888-395-6396 for this information.
• Pre-payment with personal check. For new customers, checks will need to clear the bank before merchandise will ship.  Please note: An additional charge of $32 will be incurred for checks returned to our bank for insufficient funds.
• Bank Wire transfer of the funds to CD Dimensions, Inc. prior to delivery. There is a $10 fee and the minimum order is $100. Please call 888-395-6396>  for wire transfer details. Upon confirmation of funds transfer, we immediately release the products for shipping.

PLEASE NOTE

Due to fraudulent use of credit cards for online purchases, we require that all credit card orders must be delivered to the cardholder's Bill To Address as listed with their credit card company, unless the client has provided their bank with a separate and verifiable 2nd address.

For credit card orders over $300 we will pull a credit report for address verification.

Back to top

Shipping & Handling Charges

U.S. Shipping & Handling:
Shipping charges to all U.S. destinations are determined by the quantity and weight of the merchandise ordered and the shipping service and options you choose. In many cases, such as UPS shipments, your location within the U.S. will affect the shipping charges. Our standard carriers for product shipments are UPS and FedEx, though we reserve the right to select alternative carriers at any time.  Under no circumstances will CD Dimensions, Inc. deliver to a Post Office box.

Transit Insurance on all shipments is required.

Orders are considered complete when picked up by the carrier. Damage, lost or stolen products in transit is covered by transit insurance. CD Dimensions, Inc. when notified by the client will promptly, will notify the insurer. The insurance company, not CD Dimensions, Inc, will handle all reimbursements.

Deliveries on product under $300 may be left by the carrier without a signature unless you specifically instruct CD Dimensions, Inc. that a signature is required. Orders over $300 will require a signature as long as the shipper will comply.

It is the client's responsibility to notify CD Dimensions, Inc. before shipment of any special shipping instructions.

Your available shipping methods will appear automatically in your Shopping Cart for orders entered online. After you have chosen your shipping method(s), the estimated shipping & handling charges will be calculated for you in your Shopping Cart before you place your order. If actual charges are lower, you will be billed for the lower cost. If the actual charge is higher, you will be notified via telephone or e-mail of the higher charge, prior to shipment. Shipping cost are only estimates and may be changed by the carrier. CD Dimensions, Inc. reserves the right to invoice for any additional sums billed by the carrier.

Orders received by 3:00PM EST on business days will be shipped the same day if items are in stock. Orders received after 3:00PM EST will be shipped next business day.  Orders placed on the weekend or  Holidays will be shipped the next available business day. CD Dimensions, Inc. will make every attempt to notify you promptly if items are backordered or out of stock.

Back to top

Local & State Taxes

We charge required local and state taxes on orders delivered to Connecticut. CT Sales and Use Tax certificates are required to be on file with CD Dimensions prior to not charging sales tax.  If an item is shipped directly from a distributor to a customer within a state that sales tax is required, we will notify you prior to shipment that the purchase will be taxed.

Back to top

Special Orders

If there is a specific product you are looking for and it is not listed, please contact your sales representative to check if it can be special ordered.  Special orders for products not normally stocked require either an advance deposit or full payment up front depending on the item. Lead times and availability will vary greatly on special orders. Your sales representative can advise you best on what to expect in these circumstances.

PLEASE NOTE: Refusal of special order once it is shipped may result in a forfeiture of your payment.

Back to top

Back Orders

All orders for items not in stock will be backordered. Your CD Dimensions sales representative will be able to keep you apprised of the status of your merchandise. We will ship all backorder items as they are received in our warehouse. Your sales representative must be informed if your requirements change and you wish to cancel a backorder prior to shipment. All refused shipments (without prior notification) are subject to a 25% restocking fee.

Back to top

Cancellations

All order cancellations must be received prior to shipment by CD Dimensions or our distributors. Merchandise refused or returned will not be accepted without a Return Materials Authorization (RMA) number.  See “Returns and Exchanges” section.

Back to top

Warranty Information

The only warranties that CD Dimensions delivers is those expressly issued in writing with the product. CD Dimensions, Inc. makes no warranties for merchandise that it does not manufacture whether expressed or implied, and specifically excludes warranties or fitness or merchantability. All applicable warranties from the manufacturer are passed onto the customer.

Please Note: Merchandise that has been replaced during the warranty period does not extend the warranty period past the original period.

CD Dimensions, Inc. shall not be liable under any circumstances for any special consequential incidental or exemplary damages, including but not limited to damages of lost profits, loss of use, lost data, or for any damages or sums paid by the purchaser to third party even if CD Dimensions, Inc. has been advised of the possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based on principals of contract, warranty, negligence, or other tortuous breach of any statutory duty, principles of indemnity or contribution, or failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.

Back to top

Returns & Exchanges

A RMA NUMBER IS REQUIRED FOR ANY RETURNED MERCHANDISE

Non-Defective Items:

A (30) thirty days from the date of purchase return policy is available on certain hardware products. Please check with your sales representative for information on the return policy of duplicators, printers, hard drives, flash drives, monitors, towers etc as returns are based on the manufacturer return policies.

Open media, packaging, printer supplies, labels, etc are also not returnable unless they are deemed defective. We will authorize un-opened media, packaging, printer supplies, labels, etc  to be returned within (30) thirty days  from the date of purchase. 

In the event (within 30 days) the client has an issue with a product due to defect, error in shipping or Dead On Arrival (DOA), the customer must notify their sales representative and an RMA label will be issued. The customer will be credited back the full amount of the order minus all shipping costs, once the returned merchandise has been received by CD Dimensions or the Manufacturer (if shipped back directly). All returned products must be in salable condition, which means they are undamaged, unmarked, complete and in the original packaging. If goods do not meet our re-sale standards we will return them to you.

PLEASE NOTE: Merchandise must not be over 30 days old based on the order date.

If the product received is damaged and/ or missing shipping materials, or shows unusual product usage, CD Dimensions retains the right to charge up to a 25% restocking fee to cover the cost of these occurrences, as deemed necessary. All distributors restocking fees will apply back to the customer.

In the event a wrong product has been ordered and the customer wishes to return it, a  25% restocking fee may be applied to any returned product which is not the result of a shipping error, defective merchandise, or DOA.

Credit memos for use against future purchases will be issued for all authorized returns from Net 30 orders. No refund checks are issued. Credits must be used within six months. Credit card orders will be refunded to the credit card on file. Orders over $10,000 may not be returned.

It is the customer's responsibility to fully insure returned items. If customer fails to insure the return shipment, they accept the risk of loss or damage during shipment.
Damaged, unauthorized or incomplete returns will be refused.

Claims for loss, or for visible or hidden damage is the responsibility of the customer and must be made to the freight carrier immediately. You must ask for prompt and thorough inspection by the carrier immediately to insure that claims are approved. CD Dimensions will provide any assistance required to aid in claim processing.

If the unit is dead-on-arrival, please notify CD Dimensions immediately and an exchange of the original product with a replacement unit from the manufacturer will be scheduled. Replacement units will not be shipped out until the original merchandise is returned to the original warehouse it was shipped from with the original box and packing material unless otherwise authorized. CD Dimensions must be notified within 30 days to be eligible for a replacement. This policy extends for a period of 30 days from the date of the invoice. Your timely testing of the equipment upon receipt is important. Remember the 30 day exchange period begins from the date of the invoice and not from the time you open the box. The replacement or repair of equipment will only occur upon receipt of the DOA merchandise at vendor location or CD Dimensions warehouse, as stated on RMA. The product will then be replaced or repaired at our discretion. If the product is deemed not to be DOA there will be a testing and diagnosis charge.

IMPORTANT: THE DOA POLICY DOES NOT COVER THE PHYSICAL VISIBLE OR HIDDEN DAMAGE INCURRED IN TRANSIT. ALL DAMAGE CLAIMS MUST BE HANDLED DIRECTLY WITH THE DELIVERING CARRIER.

Return Materials Authorization (RMA):

Before returning any product you MUST obtain a Return Materials Authorization (RMA) form and Number. To obtain an RMA number, please call CD Dimensions at 860-395-6396. When calling please have the following information ready:

• Your name or your company name
• Our invoice and/or Sales Order Number
• Date of Invoice
• Serial number and part number of merchandise in question (if applicable)
• Summary of the problem

ONCE THE INFORMATION IS VERIFIED AND APPROVED YOU WILL RECEIVE AN RMA FORM/PACKING SLIP WITH YOUR APPROVED RMA NUMBER ON IT. PLEASE DO THE FOLLOWING:

1. Please return the product PROMPTLY: RMA numbers are valid for 15 days.

2. Items returned after 30 days may be subject up to a 50% restocking fee.

3. Returns must be made through a traceable carrier and insured. Any RMA's returned via U.S. Mail will be refused.

4. Customer is responsible for all return shipping charges unless otherwise approved.

5. Returned goods must be shipped freight pre-paid in their original box will packing. material, manuals, cables, and cords included (if applicable) A CHARGE WILL BE APPLIED FOR MISSING OR USED ITEMS. Product not returned in ORIGINAL packing will be refused.

6. All merchandise returned without an RMA or Freight collect will be refused.

7. The RMA Label must be displayed on the outside of the box. PLEASE DO NOT WRITE ON THE ORIGINAL BOX.

Back to top

REFUSED MERCHANDISE

CD Dimensions, Inc. charges a minimum of 25% restocking fee on all merchandise refused. The customer is responsible for shipping charges both ways

Products returned without an RMA number will be returned to you at your own expense.

Back to top